Outpost Exchange
Support

OUTPOSTEXCHANGE

Frequently Asked Questions

📄
Contract Workflow
Service Agreements
1
Customer finds a contractor
Search by trade, browse listings, or filter by location and service area.
2
Customer creates a project request
Describe the scope of work, timeline, and budget expectations.
3
Contractor reviews and drafts a contract
The contractor defines terms, materials, payment schedule, and scope.
4
Customer signs first
Signing commits you to the agreed terms.
5
Contractor signs and pays fee
The contractor pays the 2.5% Structured Exchange Facilitation Fee (minimum $0.99).
6
Contract becomes ACTIVE
Contact information is unlocked for both parties.
7
Work is completed on your schedule
No time limits imposed by the platform. Work at your pace.
8
Either party requests completion
Contractor
"By marking complete, you certify that payment was received in full."
Customer
"By marking complete, you certify the work was done to your satisfaction."
9
The other party approves or disputes
10
Dispute resolution
If disputed, a 14-day resolution window opens. If unresolved, the contract auto-fails.
📝
Listing Workflow
Creating Service Listings
1
AI Exchange Officer guides you
A conversational AI walks you through every detail of your listing.
2
Define your services
Service categories, scope of work, and explicit exclusions.
3
Set project parameters
Project size bands and service radius.
4
Disclose insurance status
General Liability Insurance status and coverage amount.
5
Expand your scope
The AI suggests related services you might also want to list.
6
Listing published
Free of charge. No listing fees, no subscription required.
🔧
Equipment Exchange
Buy, Sell, and Trade Equipment
1
List equipment through the AI interface
Describe your equipment and the AI structures your listing.
2
Select equipment category
Work Vehicles, Trailers, Heavy Equipment, Power Tools, and more.
3
Include details
Condition, specifications, and asking price.
4
All transactions require contracts
Equipment exchanges follow the same contract workflow for both parties' protection.
5
Mark completion
Seller
"By marking complete, you certify that payment was received in full for this item."
Buyer
"By marking complete, you certify that the item is satisfactory for purchase."

General Questions

Is it free to list on Outpost Exchange?

Yes. All users list services and equipment free. The 2.5% fee only applies when a contract is signed.

What can I list?

Services (contracting, skilled trades, general labor, professional services) and equipment (vehicles, trailers, heavy equipment, power tools, materials, shop equipment, fleet assets).

Is the facilitation fee refundable?

No. Once charged, the fee is non-refundable.

Privacy & Contact Information

How does contact information privacy work?

Phone, email, legal name, and business address are never publicly visible. Shared only after a contract is fully created. Pre-contract communication happens through in-app messaging.

Can I share my contact information in messages?

Outpost Exchange monitors messages to detect contact info sharing before a contract is created. This ensures all agreements go through the structured contract process.

Trust & Reputation

How does reputation work?

Your contract history is your reputation. No star ratings, no algorithms. Completed and Resolved stay permanently. Disputed and Failed roll off after 365 days.

What happens during a dispute?

Either party can dispute. A 14-day resolution window opens. Unresolved disputes auto-fail.

What if the scope of work changes after the contract is signed?

Outpost Exchange supports Change Orders on active contracts. If additional work is needed — which often happens after on-site assessment — either party can initiate a change order. The process follows the same structured signing workflow: customer signs first, contractor signs and pays a 2.5% fee on the price increase only. You don't need a perfect estimate upfront. Scope can grow with the job.

Account & Platform

How do I verify my identity?

Phone number verification via SMS during registration. One account per phone number.

Can I use Outpost Exchange on the web?

Yes. PWA-first platform. Any browser, any device. Add to your home screen for app-like access.

What is Outpost Exchange Studio?

An AI-powered content creation tool. Currently under construction, launching January 1, 2028.

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